Loker PT May Sun Yvan (Skintific)

Skintific dioperasikan dan didistribusikan di Indonesia oleh PT May Sun Yvan, yang menjadi pemegang izin resmi merek perawatan kulit asal Kanada ini. Produk-produknya diformulasikan menggunakan teknologi Trilogy Triangle Effect (TTE) untuk memperbaiki skin barrier secara cepat dan aman. Customer Service Agent Responsibilities Customer Interaction: Provide real-time assistance to customers via live chat, addressing inquiries related to product information, order status, returns, and other general concerns. Order Processing: Assist Customers with order placement, tracking, and cancellations. Problem Resolution: Identify and troubleshoot customer issues, escalating complex cases to higher-level support when necessary. Product Knowledge: Maintain up-to-date knowledge of our product range to offer accurate information and recommendations to customers. Customer Satisfaction: Ensure high levels of customer satisfaction by providing friendly, empathetic, and efficient service. Documentation: Accurately document customer interactions and follow up as needed to ensure resolution. Customer Education: Educate Customers on product features, promotions, and usage. Also, provide guidance on self-service options and resources. Feedback Collection: Gather and report customer feedback to contribute to continuous improvement in service and product offerings. Qualifications Education: Bachelor’s degrees in any major. Experience: 1-2 years of experience in a customer service role, specifically handling live chat support. Skills: Excellent written communication skills, ability to multitask, strong problem-solving skills, and a customer-centric mindset. Knowledge: Familiarity with beauty products and industry trends is a plus. Tools: Proficiency in using live chat software and CRM systems is a plus. Language: Able to use english for professional use (written & spoken). Willing to follow shifting working setting and full WFO.